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Terms & Conditions

Removal Services

Our Arrangement

  • Our price is only considered if you send a reservation confirmation via text or email from the Removal service.
  • Our limits include parking, traffic rates, ferry rates, prepaid parking charges, meter rates, Dartford charges, and congestion rates by customers who do not provide other rates due to customer negligence. A parking fine is not included.
  • Additional charges depend on mileage and number of destinations, so you must notify additional destinations.
  • Our system provides estimates and prices by adding all the stairs, weekends, and payment rates. If the information is lost during the reserve process, it will be charged accordingly when it arrives.
  • National and international estimates vary according to ferry and rates. Therefore, if it makes an international reserve in advance, you are more likely to obtain a cheaper estimate.National and international estimates vary according to ferry and rates. Therefore, if it makes an international reserve in advance, you are more likely to obtain a cheaper estimate.
  • All drivers give an hour after the specified reserve time, depending on unexpected road traffic, accidents, and other situations.

Your Responsibility

  • Customers must reserve the closest parking on the Council or personally in the nearest parking lot and organise them before employees arrive.
  • Removal Service customers are responsible for all parking tickets or parking charges for vehicles assigned to reservations while travelling.
  • For security reasons, children must stay away while moving.
  • Since there is no obligation to move balcony or window elements, all the elements must fit at the destination site.
  • All reservations begin when the driver reaches the collection location, so he must be ready to start when the driver arrives.
  • The customer is responsible for proving the value of the article you want to claim, such as receipts, invoices, and repair estimates. This is required before processing the claim.
  • It is the client’s responsibility to confirm the damage while moved before the driver leaves his work. Our association, nonetheless, cannot assume liability for any prospective damages or manage any assertions.
  • Customers must ensure that all items are uploaded from the van, as we will not take responsibility for items claimed missing after the van departs. The moving company cannot be held liable for lost items if they are not reported during the job, which would impact insurance claims.
  • For safety reasons, all refrigerators and freezers must defrost before the work begins.

Product Property

  • Customers must have the property of all the requested artefacts to move.
  • If you try to move elements that do not belong to you without the owner’s consent, the booking will be cancelled, and you will be responsible for the total cost of the booking.

Website Booking

  • If the booking details need to be corrected, you can cancel the prior arrangement made through the website. In that case, it will be notified.
  • As a customer, you can make a booking on the website. If the price increases incorrectly, you can communicate with us before sending a truck to find out the right price. The prior arrangement will be cancelled if you do not accept the correct cost.
  • The requested prearrangement and online booking that cannot be transmitted verbally is not guaranteed and can be cancelled unless they cover it. This is because clarifying the details and creating the necessary deposit to ensure the prearrangement is possible.
  • If we are entirely reserved and you make an online arrangement in advance, you may have to communicate with us to reorganise it. If this is inconvenient for you as a client, you can cancel your work.

Call Recording

  • Every call is documented to ensure quality and for training purposes.

Cancel The Booking

  • All the booking made within 24 hours after the reserved time can be cancelled, secured 50 % of the total amount.
  • If the work is cancelled because the customer cannot find the parking lot, our removal service will charge the booking price plus a two-hour cancellation fee.
  • Removal Service can cancel and change reserves for unusual work (without deposits).
  • All deposits created for reservations or reservations will not be reimbursed if the work is cancelled.

Insurance

  • Public liability insurance is positioned to protect against property damages during the services provided in the booking.
  • Transport insurance products are in place to cover the damage of truck articles up to 10,000.00 pounds per van load. (Check this term and let me know if it is good to go in the document.)
  • To support customers who find it difficult to travel, we have higher reward insurance to get insurance with van drivers.
  • Our insurance is in place to guarantee your confidence in our services. These claims are subject to a claim of £ 250 for each request. This follows from the total payment.
  • Note that our insurance does not cover the products packed by the owner. Items full of employees are only covered by insurance if they approve the packaging method
  • Articles greater than £ 500 must be reported. To pay attention to these articles, you must request an inventory form from the driver. Articles over 500 pounds will not be covered if not listed in the stock form.
  • Damaged items must be informed within 24 hours after the delivery of the article. The claim for damage after this period means your claim cannot be guaranteed. House to move is not responsible for the damage reported 24 hours later.
  • Customers who wish to handle the claim based on our insurance should allow the insurance company to present a claim. If we submit your application, the insurance company will communicate with you. This process has no time limit. This is because the case may differ depending on the indicated.
  • Employees must take photos to find damage and inform them of the damage to the property while employees are on their property. No damage will be accepted if there are no employees on the property. Therefore, we are responsible.

Claim

  • Customers who wish to claim insurance must have a confirmation of documents with photos and evidence that can support the claim. You must inform all damage to property while employees are working.
  • All requests made by the client are subject to 250 pounds for each claim and must be paid before the process is initiated.
  • The request for claim that will be sent must be completed with precise details and returned within five business days.
  • All damage to the article should be reported within 24 hours after the removal service ends.

Privacy

  • All the details that are provided to us must be precise and updated.
  • Customer details are only given to the controller designated for specific work.

Congestion Charges

  • When our truck has to approve the CC London zone, we have the right to claim it for congestion in London.

With Discount

  • Online reservations have a total of 5 % discount on the general total.
  • Reservations made by students can provide student identifications for verification so that it can discount and support the price per hour after reservation time.

International Movement

  • We provide additional support and services for international movements. Our work is to help reduce customer stress while moving home.
  • All traffic rates and travel expenses are included in the estimate.

Work That We Do Not Accept

  • We do not accept work that requires items through windows and balconies.
  • Heavy items such as the tail piano and the American refrigerator must be removed from the first floor. Otherwise, work can be cancelled.

Customer Responsibility

  • If the parking is not reserved in advance, the client will be responsible for the PCN rate obtained by the driver at the time of the reservation.
  • Customers must reserve a parking permit from the Council as necessary.
  • If the parking space is not reserved for employees, customers must pay all salaries and exhibit rates.

Customer Complaints

  • All customer complaints must be sent by formal deed and transmitted through the form processing process.

Right To Get Rid Of Customer Products

  • The articles left in the driver and the truck must be collected within seven days.
  • Customers who are legitimately not to collect articles, contact us so we can organise things and store them.
  • The driver needs to approve only 20 minutes after arrival. If the Quicksort picks up the phone, the work covered will be lost, and the reservation will be complete.
  • Customers are responsible for confirming that all articles have been eliminated from the property. An additional fee will be charged for another trip to the property.

Payment Time And Arrival

  • If the reservation amount exceeds £ 300, you must request a 20 % deposit for your reservation.
  • Prices may change according to additional information and labour required.
  • All the work you have reserved must be paid in total, even if your work ends early.
  • All reservations have an estimated time to get there. Regarding other factors that can delay traffic, such as road construction or drivers, time has been reserved for the truck’s arrival.
  • Customers who are not accounts must pay the total balance at the destination of the fall before eliminating the items.
  • Depending on the size of the work, you must pay at least 20 pounds for each reservation. This deposit cannot be reimbursed.

Secure packing

We are committed to keeping your content secure.

Safely arrival

Reach your destination safely.

Payment

You can pay up to 72 hours before moving.

Availability

Available seven days a week.

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